Return & exchange policy

14-Day Returns & Exchanges

You have 14 days from the date of delivery to return or exchange any unused item. Items must be in original condition with tags intact and in the original packaging.

What Can Be Returned

• Shirts, trousers, and sportswear (unworn, unwashed, tags on)
• Sandals (tried on only, no visible wear or dirt)
• Items purchased during sales or promotions are also eligible

What Cannot Be Returned

• Items that have been worn, washed, or altered
• Undergarments and socks (for hygiene reasons)
• Customised or made-to-order items
• Items with missing or detached tags
• Items damaged by customer misuse

Who Pays for Delivery

• Damaged or incorrect item (our mistake): we cover the delivery charges both ways - you pay nothing.
• Size exchange or change of mind: the customer bears the delivery charges and any applicable tax deductions.

How Exchanges Work

• Within Faisalabad: our rider will collect and exchange the product at your doorstep.
• Other cities: send the product back to us via courier and share the courier details (tracking number) with our team so we can dispatch your replacement.

How to Return

1. Log in to your account and go to Orders.
2. Select the order and initiate a return request.
3. Pack the item securely in its original packaging.
4. We'll arrange pickup (or you can drop off at select locations). You'll receive instructions via email/SMS.
5. Refunds are processed within 5–7 business days after we receive the item.

Refunds

Refunds go back to the original payment method. For Cash on Delivery (COD) orders, we issue store credit or bank transfer (details provided during return process). Shipping charges are non-refundable except in cases of our error (wrong item, defective, etc.).