Help Center
Frequently asked questions
Everything you need to know about ordering, delivery, payments and returns.
Yes. You can pay with cash when your order arrives at your doorstep, anywhere in Pakistan. We also accept JazzCash, EasyPaisa and card payments at checkout if you prefer to pay online.
Orders are dispatched from Faisalabad and delivered across Pakistan. Delivery usually takes 2–4 business days depending on your city, with remote areas sometimes taking a little longer. You'll get a tracking number by SMS/email once your order ships.
We accept Cash on Delivery (COD), JazzCash, EasyPaisa and debit/credit cards. Choose whichever is easiest for you at checkout.
Yes. You have 14 days from delivery to return or exchange any unused item in its original condition with tags intact. Read the full return & exchange policy for details on who covers delivery charges.
Within Faisalabad, our rider collects the item and swaps it at your doorstep. In other cities, send the item back via courier and share the tracking number with us — we'll dispatch your replacement right away. Message us first on WhatsApp so we can guide you.
Every product page lists the available sizes for that item. If you're between sizes or unsure, message us on WhatsApp with your measurements and we'll recommend the best fit before you order.
Once your order ships you'll receive a tracking number by SMS and email. You can also check the status anytime on our Track Order page or from your account.
Yes. Online payments are processed over a secure, encrypted connection and we never store your full card details. If you'd rather not pay online at all, Cash on Delivery is always available.
Yes — BetterWear is our own label. Our shirts, trousers and sportswear are made in Faisalabad and sold directly to you, with no middleman, so you get quality everyday essentials at a fair price.
The fastest way is WhatsApp. You can also email us at support@betterwear.store or use the Contact page. We usually reply within a few hours.